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Customer Care
We understand that every card matters. Each order is reviewed, protected, and prepared with the care we would expect for our own collection.
Orders are normally processed and prepared for shipment within 1–2 business days after payment is successfully completed.
Every card is packaged carefully using appropriate protection to help prevent movement, moisture exposure, and damage during transit.
When tracking is available, the tracking number will be added to your order and provided after the shipment is prepared.
Orders are typically processed within 1–2 business days. Business days do not include weekends or recognized holidays. Processing time is separate from the carrier's estimated delivery time.
During periods of unusually high order volume, severe weather, holidays, or other circumstances outside our control, processing may take longer. We will make reasonable efforts to communicate material delays.
Available shipping methods, estimated delivery times, and shipping charges are presented during checkout when applicable.
Delivery dates are estimates provided by the shipping carrier and are not guaranteed by Sideline Mentality Cards. Carrier delays may occur after an order leaves our possession.
Cards are packaged according to the type, value, condition, and quantity of items purchased. Protective materials may include sleeves, top loaders, team bags, graded-card sleeves, cardboard reinforcement, bubble protection, or rigid mailers.
Our goal is to minimize movement and provide sensible protection throughout the shipping process.
When a tracked shipping method is used, tracking information will be provided after the shipping label is created. Tracking activity may take time to appear after the carrier receives the package.
Customers are responsible for monitoring tracking information and providing a complete, accurate delivery address during checkout.
Customers are responsible for reviewing their shipping address before submitting an order. Contact us immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has been processed. Additional shipping charges may apply when a package is returned because the address was incomplete, incorrect, or undeliverable.
Contact us as soon as possible if tracking shows unusual delay, delivery to the wrong location, or visible shipping damage. Please retain the item, packaging, shipping label, and all protective materials.
Photographs may be required to document a damage claim. We will assist with reasonable next steps, but final carrier decisions and processing times remain outside our control.
International shipping may not be available for every order or destination. When it is available, customers are responsible for customs duties, taxes, import charges, and other fees assessed by the destination country.
Shipping Questions
Contact Sideline Mentality Cards and include your name, order information, and a brief description of your question.
Last updated: July 23, 2026