Returns & Refunds

Due to the collectible nature of sports cards, all sales are generally considered final unless an item arrives damaged, the wrong item is received, or the item is materially different from the description provided at the time of purchase.

Buyer's remorse, changes in market value, player performance, grading results, or a change in personal preference are not normally eligible reasons for a return.

A return or refund review may be available when:

• The wrong card or item was shipped.
• The item arrived with shipping damage that was not disclosed before purchase.
• The item is materially different from the website description or photographs.
• Part of the order is missing from the delivered package.

Eligibility is determined after the order information, photographs, packaging, and other relevant details are reviewed.

Returns are generally not accepted for:

• Changes in card value after purchase.
• Disagreement with a professional grading company's opinion.
• Cards removed from sealed packaging, protective holders, or tamper-evident materials.
• Damage caused after delivery through handling, storage, or attempted cleaning.
• Minor printing, centering, surface, edge, or corner characteristics visible in the listing photographs.
• Orders returned without prior authorization or proper tracking.

Contact Sideline Mentality Cards within 3 calendar days of confirmed delivery when reporting a damaged, incorrect, missing, or materially misrepresented item.

Please include:

• Your name and order number.
• A description of the issue.
• Clear photographs of the card or item.
• Photographs of the shipping container, label, and protective packaging when damage is involved.

Keep all packaging and contents until the claim has been resolved.

Do not mail an item back without first receiving return authorization and instructions from Sideline Mentality Cards.

Approved returns must be shipped using the method and address provided in the return instructions. The item must be returned in the same condition and protective materials in which it was received.

Unauthorized returns, improperly packaged returns, or returns without tracking may be refused.

When a return is approved because of an incorrect item, confirmed shipping damage, or a material listing error, Sideline Mentality Cards may provide a return label or reimburse reasonable return shipping costs.

Original and return shipping charges are not refundable when a return is requested for a reason that is not the responsibility of Sideline Mentality Cards.

Approved refunds are issued after the returned item is received and inspected, unless another resolution is agreed upon.

Refunds are normally returned to the original payment method. Processing times vary by bank, credit card company, and payment provider.

Shipping fees may be excluded from a refund unless the return resulted from our error or confirmed shipping damage.

Contact us immediately if you need to request an order cancellation. We will make a reasonable effort to help, but an order cannot be canceled after it has been processed or shipped.

Payment processing fees or other nonrecoverable charges may be deducted from an approved cancellation when permitted.

Customers should contact Sideline Mentality Cards before initiating a payment dispute so that we have an opportunity to investigate and resolve the concern.

Order records, tracking details, communications, listing photographs, and other relevant documentation may be provided to the payment processor when a dispute is filed.